As the knowledge partner on the e-Panchayat project of the Department of Information Technology, NCAER’s role is to sign off on the project scope, research framework, research methodology, and report formats as well as on the final data used in compilation. The main objectives of the study are to create baseline data against which the impact of ICT based delivery processes can be measured, to understand the challenges in the current mode of service delivery and create a benchmark for future implementation, as well as to understand the differences between high and low performing e-Panchayats. The Agricultural Finance Corporation Limited (AFCL India Limited) is the executing research institute for this project along with Research and Development Initiative Private Limited as the supporting market research agency.